Frequently asked questions to help you buy a voucher, a gift box or an item - LES SOURCES DE CHEVERNY
Are gift boxes sent immediately after purchase?
The gift boxes from LES SOURCES DE CHEVERNY are sent instantly by email after purchase, or within 3 to 6 days by postal mail depending on your choice. You can thus offer a moment of relaxation and gastronomy in the heart of Sologne with LES SOURCES DE CHEVERNY.
Is it possible to come to your establishment to purchase a gift box?
You can purchase our gift boxes directly on our e-commerce website. The boxes are available in digital version or in an elegant case, and are valid for one year. Our boxes are designed to offer a unique experience between nature, gastronomy, and well-being, at our establishment LES SOURCES DE CHEVERNY.
Can the gift check be sent directly to the beneficiary without showing the amount?
It is possible to have the gift check sent directly to the recipient without them seeing the amount. To do this, select the 'Hide the amount' option when ordering your gift box at Les Sources de Cheverny.
How do I choose the delivery method for the box (email, mail, in-store pickup)?
When making your purchase, you can choose to send the gift box by email for immediate delivery, by mail within 3 to 6 days, or opt for in-store pickup. All these options are available for the gift boxes from Les Sources de Cheverny.
Can I buy multiple gift boxes online for different people?
You can certainly purchase multiple gift boxes online for different recipients. Each box will be personalized according to your wishes, with the option to offer them in digital version or in an elegant case, at LES SOURCES DE CHEVERNY.
How do I create a group fund and invite people?
To create a group gift and invite people to contribute to the purchase of a gift box, select the dedicated option during your order. You can then share the group gift via email or a personalized link. The gift boxes from LES SOURCES DE CHEVERNY offer a year to book and enjoy the chosen experience.
How can I choose the amount for a gift card?
To choose the amount for a gift check, select one of the available gift sets that fit your budget. The amounts are predetermined to offer you a varied and tailored experience at LES SOURCES DE CHEVERNY.
How can I log in to my account?
To access your account, go to the login page of Les Sources de Cheverny and enter your email address and password. If you have forgotten your password, use the 'Forgot Password' option to reset it.
How can I empty my cart?
To empty your cart, click on the cart icon at the top right of the homepage and select the 'Empty Cart' option at LES SOURCES DE CHEVERNY.
Can I purchase multiple gift vouchers at the same time?
You can certainly purchase multiple gift boxes at the same time. They will all be included in your order and you can give them to your loved ones for unforgettable moments at LES SOURCES DE CHEVERNY.
How do I remove a gift box from my cart?
To remove a gift set from your cart, click on the delete icon next to the item in question. You can also empty your entire cart using the dedicated option on our LES SOURCES DE CHEVERNY website.
How do I purchase or give a gift box?
To offer a LES SOURCES DE CHEVERNY gift box, select your preferred box, add it to the cart, and personalize it with a message. You can choose between instant email delivery or postal delivery within 3 to 6 days, directly from our official LES SOURCES DE CHEVERNY store.
Can we give a gift certificate and let the recipient choose the experience?
Yes, you can give a gift certificate at LES SOURCES DE CHEVERNY and let the recipient choose the experience that suits them among our stays, meals, or Caudalie spa treatments.
Can I modify or cancel my order?
Modifications or cancellations of your gift box order are possible according to the conditions specified at the time of purchase. The boxes are valid for one year and offer flexibility to book the dates of stay, meals, or spa treatments according to availability at LES SOURCES DE CHEVERNY.
Is the gift box customer service reachable by email?
You can email us with any questions regarding your gift box. We commit to responding within 48 business hours to assist you as best as possible with your LES SOURCES DE CHEVERNY gift box.
Is the gift box customer service reachable by phone?
The customer service of LES SOURCES DE CHEVERNY is reachable by phone from Monday to Friday, 9 AM to 6 PM. You can also send us an email or use our online form for any questions regarding your gift box.
Can I check the status of my gift box online?
You can track the status of your gift box online via your personal account on our website. Log in with the credentials provided at the time of purchase to access this information at LES SOURCES DE CHEVERNY.
Is there an online chat available for questions about gift boxes?
An online chat is available on our website to answer your questions about gift boxes. The chat opening hours are indicated on the contact page of our establishment LES SOURCES DE CHEVERNY.
Is there a dedicated customer service for gift boxes?
Booking your dates is done directly with the team at Les Sources de Cheverny. Gift boxes are valid for one year and can be sent instantly by email for last-minute gifts, at our establishment Les Sources de Cheverny.
Is there a dedicated FAQ for gift boxes?
Yes, this FAQ will guide you on how to use your gift box at LES SOURCES DE CHEVERNY. You will find information about booking, validity, and the experiences offered, such as stays, restaurant meals, or spa treatments, to fully enjoy your stay at our establishment LES SOURCES DE CHEVERNY.
Is spa access included in my gift box?
Access to the spa is included in some of our gift sets, such as the Buco'Chic getaway or the half-day at LES SOURCES DE CHEVERNY. Check the details of your gift set to confirm the included services at LES SOURCES DE CHEVERNY.
Does the recipient of a gift box have access to the same services as other customers?
The recipient of a LES SOURCES DE CHEVERNY gift box has access to the same services as our other clients, according to the reservation and validity conditions of the box. Fully enjoy our establishment LES SOURCES DE CHEVERNY.
Is the detail of the services included in my gift box specified?
The details of the services included in your gift box are indicated on the box or in the information booklet that comes with it. You will find all the necessary information to fully enjoy your experience at LES SOURCES DE CHEVERNY.
Is parking included in my gift box?
Parking is not included in the LES SOURCES DE CHEVERNY gift boxes.
Is breakfast included in my gift box?
Breakfast is not included in the LES SOURCES DE CHEVERNY gift boxes. To enjoy a complete stay, you can choose one of our gift boxes including an overnight stay with breakfast, or add this service during your booking at LES SOURCES DE CHEVERNY.
Is special attention given to the recipient of a gift box?
Recipients of LES SOURCES DE CHEVERNY gift boxes can book their dates directly with the establishment's team, who will guide them for a personalized experience. The boxes are valid for one year and offer flexibility to fully enjoy the services of the hotel, restaurant, or spa according to each person's preferences, at our establishment LES SOURCES DE CHEVERNY.
Is a welcome drink included in my gift box?
The gift boxes from LES SOURCES DE CHEVERNY include a welcome drink to greet you during your stay or visit. Enjoy this gesture to start your relaxation and gastronomy experience at our establishment LES SOURCES DE CHEVERNY.
Should we bring towels to the Spa?
No need to bring your towels, they are provided by the Spa Caudalie des Sources de Cheverny.
Can I purchase multiple gift boxes for my company's employees and customize them?
You can certainly purchase multiple gift boxes for your employees and customize them according to your wishes. Our gift boxes are available in digital version or in an elegant case, and you benefit from instant delivery for last-minute gifts at LES SOURCES DE CHEVERNY.
Is it possible to purchase multiple gift boxes for my clients and send them directly in digital or paper format?
You can purchase multiple gift boxes for your clients and send them directly, either in digital format via email or in paper format within 3 to 6 days, with our gift boxes from Les Sources de Cheverny.
Do you offer preferential rates for bulk purchases?
Preferential rates are available for bulk purchases, with a customized quote based on the volume ordered at our establishment LES SOURCES DE CHEVERNY.
Do you offer an advantageous and personalized solution for works councils (CSE)?
We offer custom solutions for employee committees, with preferential rates and customization options. One-year valid gift sets and instant shipping for last-minute gifts are available at LES SOURCES DE CHEVERNY.
How do I correct an incorrect email address for a gift box?
The email address associated with your gift box can be updated by providing your order number and the new details. The establishment's terms and conditions may apply, at LES SOURCES DE CHEVERNY.
How can I leave a review for my gift box?
To share your experience with us, you can leave a review by logging into your customer account on our website. Your feedback helps us improve our services, and we greatly appreciate it at our establishment LES SOURCES DE CHEVERNY.
How can I contact the store?
For any questions regarding our gift boxes, you can consult our website or reach us by phone during opening hours. Our gift boxes are valid for one year and can be booked directly with the team at Les Sources de Cheverny.
Is there a dress code for the gift box?
For the gastronomic restaurant Le Favori, smart attire is recommended. For the other areas of the establishment, smart casual attire is appropriate. Enjoy your experience at LES SOURCES DE CHEVERNY to the fullest.
From what age can I get a treatment?
The Caudalie Spa treatments at LES SOURCES DE CHEVERNY are available for guests aged 18 and above, for a relaxing and wellness experience in our establishment LES SOURCES DE CHEVERNY.
Is it absolutely necessary to make a reservation?
To fully enjoy your gift box, it is necessary to book your dates directly with the team at Les Sources de Cheverny.
How can one access the hotel from the airport?
To access the hotel Les Sources de Cheverny from the airport, it is recommended to arrange a car or taxi transfer, as the establishment is located in the heart of nature, in the Sologne region. The exact address and contact details to organize your trip will be provided upon booking your stay at our establishment Les Sources de Cheverny.
Is the establishment accessible to people with reduced mobility?
The accessibility of LES SOURCES DE CHEVERNY to people with reduced mobility is ensured by adapted infrastructures to guarantee a comfortable stay for all visitors.
Are pets allowed in the establishment?
LES SOURCES DE CHEVERNY accommodates pets, subject to the establishment's conditions. To fully enjoy your stay, it is advisable to check the terms directly with the hotel LES SOURCES DE CHEVERNY.
Where can I find the menus?
The menus for the restaurants L'Auberge and Le Favori are available on the detailed sheet of each gift box or directly on the website of the establishment LES SOURCES DE CHEVERNY.
What are the hours of operation?
The hours of LES SOURCES DE CHEVERNY vary depending on the service. For the restaurant L'Auberge, lunch is served from 12:00 PM to 2:00 PM and dinner from 7:30 PM to 10:00 PM. The Spa Caudalie is accessible from 10:00 AM to 7:00 PM.
Is there parking available near the establishment?
LES SOURCES DE CHEVERNY has a private parking lot for the comfort and convenience of its clients. You can thus park your vehicle with complete peace of mind during your stay at our establishment LES SOURCES DE CHEVERNY.
What are the delivery methods for gift boxes/vouchers?
The gift boxes from LES SOURCES DE CHEVERNY can be sent instantly by email or delivered by mail within 3 to 6 days, depending on your preference. You receive your digital box immediately after your purchase, or you can opt for elegant delivery by post for an in-person handover at our establishment LES SOURCES DE CHEVERNY.
Is postal delivery offered?
Yes, we offer mail delivery of our gift boxes. You will receive your box within 3 to 6 days at the address of your choice, with the option to send it directly to the recipient. These boxes are valid for one year and can be reserved directly with the team at Les Sources de Cheverny.
In addition to gift boxes, is it possible to order or have items delivered?
We offer only gift boxes for various experiences at LES SOURCES DE CHEVERNY. These boxes include stays, meals, and spa treatments, offering a soothing getaway between nature, charm, and refinement. For additional items, please refer to the conditions of our establishment LES SOURCES DE CHEVERNY.
Is the gift box available in physical format?
Yes, the LES SOURCES DE CHEVERNY gift box is available in a physical format. You can also choose the digital version for instant email delivery. The boxes are elegantly presented, perfect for offering an exceptional moment at LES SOURCES DE CHEVERNY.
Is the box presented in a neat packaging?
Yes, our gift boxes are presented in an elegant case for a refined gifting experience, reflecting the excellence of our establishment, LES SOURCES DE CHEVERNY.
Is the gift box available in a digital format (e-gift box)?
The gift boxes from Les Sources de Cheverny are available in digital format. You can receive them instantly by email for immediate redemption, or choose postal delivery within 3 to 6 days. A practical option to offer an unforgettable experience at LES SOURCES DE CHEVERNY.
Can the gift box be sent directly to the recipient?
You can have the gift box delivered directly to the recipient when placing your online order. The gift box is sent within 3 to 6 days to the address of your choice, or instantly by email according to your preference, at our establishment LES SOURCES DE CHEVERNY.
Do you deliver gift boxes internationally?
We ship our gift boxes internationally, with varying delivery times and costs depending on the destination. The boxes are available in digital version or in an elegant case, and are valid for one year. Recipients can book their dates directly with the team at Les Sources de Cheverny.
What are the delivery times for gift boxes by mail?
The gift boxes from LES SOURCES DE CHEVERNY are shipped within 3 to 6 days by mail. You can also choose for an instant delivery by email, perfect for last-minute gifts. Enjoy this unique experience by offering a moment of relaxation and gastronomy at our establishment LES SOURCES DE CHEVERNY.
Is it possible to schedule a delivery date?
You can schedule the sending date of your gift box during your order. Digital delivery is immediate, while postal delivery takes between 3 to 6 days, for an unforgettable experience at Les Sources de Cheverny.
Is express delivery available?
The delivery of your gift box can be made within 3 to 6 days by postal mail, or instantly by email for a digital version. The gift boxes from Les Sources de Cheverny offer flexibility to celebrate every occasion, with options tailored to your needs.
How can I track my order?
You can track your order by logging into your account on our website. Your gift box will be sent instantly by email or within 3 to 6 days by mail, depending on your choice. Les Sources de Cheverny.
Can I receive my gift box by email or mail?
You have the option to receive your gift box instantly by email or by mail within 3 to 6 days. Our gift boxes are available in digital format or in an elegant case to give, depending on your preference for LES SOURCES DE CHEVERNY.
What is the delivery time for my gift voucher if I choose postal delivery?
The delivery time for your gift voucher is 3 to 6 days if you choose postal delivery. Your gift box will be shipped within this timeframe by LES SOURCES DE CHEVERNY.
If I cancel my reservation, is my gift box still valid?
In case of cancellation of your reservation, your gift box remains valid for one year. You can use it for a new reservation according to the availability of our establishment LES SOURCES DE CHEVERNY.
Can my gift box be extended if not used?
The validity of your gift box is one year from its date of purchase. If you cannot use it within this time frame, we invite you to check the specific conditions of your gift box for any possible extension at LES SOURCES DE CHEVERNY.
Can my gift box be exchanged for another service?
Exchanging your gift box for another service is possible depending on availability and the conditions of our establishment LES SOURCES DE CHEVERNY.
Can I cancel my reservation made with a gift box?
The cancellation of a reservation made with a gift box depends on the conditions specified at the time of purchase. For any reservation made with a gift box, you can book your dates directly with the team at LES SOURCES DE CHEVERNY.
Can I modify my reservation made with a gift box?
Modifying your reservation made with a gift box depends on the conditions specified at the time of purchase. The lucky recipient can book their dates directly with the team at Les Sources de Cheverny.
Is there a cancellation period for gift box reservations?
The cancellation period for reservations made with a gift box depends on the conditions specified during your booking at LES SOURCES DE CHEVERNY.
Is it possible to reschedule without fees with a gift box?
Rescheduling is possible according to the conditions specified at the time of purchasing your gift box at Les Sources de Cheverny.
Can I convert my gift box into a gift card?
The gift boxes from LES SOURCES DE CHEVERNY cannot be exchanged for gift certificates. You can use them to book an experience at our establishment LES SOURCES DE CHEVERNY.
Are there special offers for events (weddings, Valentine's Day, Christmas...)?
Yes, we offer special gift boxes for events like Valentine's Day, Christmas, or weddings. For example, our « Échappée Buco'Chic » box is perfect for a romantic getaway, while our « Demi-journée aux Sources » offers a relaxing experience to share. Check out our online selection to discover the available offers at LES SOURCES DE CHEVERNY.
Do you offer dedicated gift sets for groups, birthdays, or special occasions (bachelorette parties, stag parties)?
We offer gift boxes suitable for various occasions, including birthdays, weddings, or gatherings with friends, with diverse experiences for every taste. Our gift boxes are valid for one year and can be given in digital format or in an elegant case, for an unforgettable moment at Les Sources de Cheverny.
Are the gift boxes offered official and guaranteed without intermediaries or commission?
The LES SOURCES DE CHEVERNY gift boxes are official and guaranteed without intermediaries, with direct rates and secure payment. You benefit from immediate dispatch in digital format or delivery within 3 to 6 days, for an authentic and refined experience.
Are the services included in the gift boxes identical to those consumed on site?
The services included in our gift boxes correspond to those offered by the establishment LES SOURCES DE CHEVERNY, with the possibility of booking directly with the hotel's team.
Could I exchange a service for another at the time of booking (e.g., a massage instead of a facial treatment)?
Exchanging services, such as a massage instead of a facial treatment, is possible depending on availability at the time of booking at our establishment, LES SOURCES DE CHEVERNY.
Is it possible to pay for a gift box by bank transfer?
Payment by bank transfer is possible to settle a gift box from LES SOURCES DE CHEVERNY. Payment methods are specified during the online order, which is simple, fast, and secure at LES SOURCES DE CHEVERNY.
Is online payment secure?
Online payment on our website is fully secured to ensure the protection of your banking data. You can thus order your gift boxes with complete peace of mind, with the certainty of benefiting from the best rate directly from the establishment LES SOURCES DE CHEVERNY.
Is payment via group or shared payment possible?
Payment via group or shared pot is not available at the moment. You can pay for your gift box by credit card, bank transfer, or PayPal during your order, depending on the options offered. At LES SOURCES DE CHEVERNY, we guarantee you a secure and direct payment to the hotel.
Are your gift boxes exclusive creations, specifically designed by your establishment?
Our gift boxes are specially designed to offer a unique experience at LES SOURCES DE CHEVERNY, combining nature, elegance, and the art of living well in an authentic domain in the heart of Sologne. Each box allows you to enjoy a relaxing getaway, a culinary experience, or a moment of relaxation at the Spa Caudalie, for an unforgettable stay at our establishment LES SOURCES DE CHEVERNY.
Is it possible to pay in installments?
The option to pay in installments is not mentioned as available for the gift boxes from LES SOURCES DE CHEVERNY. Please check the payment terms when placing your order with LES SOURCES DE CHEVERNY.
Is the payment deducted immediately upon ordering?
The payment is debited immediately upon ordering your gift box. You can choose to receive your box instantly by email or have it sent by post within 3 to 6 days, at LES SOURCES DE CHEVERNY.
Can businesses pay via a specific payment method (administrative mandate, transfer...)?
Companies can pay by bank transfer or administrative mandate for the purchase of gift boxes at LES SOURCES DE CHEVERNY.
Are payments processed by a certified provider compliant with security standards (PCI DSS)?
Payments made on our site are secured by a certified provider compliant with PCI DSS standards, ensuring the protection of your data at LES SOURCES DE CHEVERNY.
When purchasing a gift box, do I keep the history of my orders?
Your order history is accessible in your customer account. The gift boxes from Les Sources de Cheverny are valid for one year and can be reserved directly with the establishment.
Do you offer payment via PayPal, Apple Pay, or Google Pay?
You can pay for your gift box by credit card, PayPal, Apple Pay, or Google Pay. For a simple and secure shopping experience, choose your preferred payment method when placing your online order at LES SOURCES DE CHEVERNY.
Can I receive an invoice after my purchase?
You will receive an invoice by email after your purchase on our website. You can also find it in your customer account for simplified tracking of your order at Les Sources de Cheverny.
Can I pay for my gift box with a credit card (Visa, Mastercard, Amex)?
You can pay for your gift box by Visa, Mastercard, or American Express credit card. The payment is secure, and you will receive your gift box instantly by email or within 3 to 6 days by mail, depending on your choice. At LES SOURCES DE CHEVERNY.
Can a promotional code be used?
You can use a promotional code when purchasing your gift set. Check its validity and usage in the general terms and conditions of our establishment LES SOURCES DE CHEVERNY.
What payment methods are accepted for purchasing a gift box?
For the purchase of a gift box, we accept payments by credit card, PayPal, and bank transfer. Online ordering is simple, fast, and secure, with instant email delivery or postal delivery within 3 to 6 days. Take advantage of this opportunity to offer an unforgettable moment at LES SOURCES DE CHEVERNY.
Do you accept vacation checks?
Vacation vouchers are accepted for the purchase of our gift boxes according to the conditions of the establishment LES SOURCES DE CHEVERNY.
Is it possible to add a personalized message to the gift box?
You can add a personalized message to your gift box during your online order. This message will be included with the box for a unique and thoughtful touch, at LES SOURCES DE CHEVERNY.
Can we add options to your gift box offers?
The gift boxes from LES SOURCES DE CHEVERNY can be personalized according to the options available for each offer. The boxes are valid for one year and allow you to enjoy a variety of experiences, such as stays, gourmet meals, or relaxing moments at the spa, at our establishment LES SOURCES DE CHEVERNY.
Do you offer premium packaging for gift boxes sent by mail?
The gift boxes sent by mail by LES SOURCES DE CHEVERNY are presented in an elegant case, offering a premium packaging option to enhance your gift.
Can a gift box be customized for a special occasion (birthday, wedding...)?
You can customize your gift box with a message to mark the special occasion, such as a birthday or a wedding. The gift boxes from LES SOURCES DE CHEVERNY are available in digital version or in an elegant case, for an even more refined touch. Take advantage of this opportunity to offer an unforgettable moment at our establishment LES SOURCES DE CHEVERNY.
How do I request a refund for a gift box purchased online?
To request a refund, have your order number and purchase conditions ready. Refunds are possible according to the conditions specified at the time of purchase at our establishment LES SOURCES DE CHEVERNY.
If a paper gift box is lost, can you issue a new one?
In case of loss of your LES SOURCES DE CHEVERNY paper gift box, a duplicate can be sent subject to availability. The digital gift box remains accessible directly by email, offering a practical and immediate solution. LES SOURCES DE CHEVERNY.
Can partially used gift boxes be refunded?
Partially used gift boxes cannot be refunded at LES SOURCES DE CHEVERNY.
Is it possible to exchange a gift box for another of equivalent or higher value?
It is possible to exchange a gift box for another of equal or greater value, subject to the conditions of LES SOURCES DE CHEVERNY establishment.
Does the right of withdrawal apply to the purchase of a gift box?
The gift boxes from Les Sources de Cheverny are non-exchangeable and non-refundable, as they correspond to service provisions. Therefore, the right of withdrawal does not apply to their purchase.
Can I cancel a gift box that has already been sent by email or mail?
The cancellation of a gift box that has already been sent depends on the conditions specified at the time of purchase. At LES SOURCES DE CHEVERNY, the gift boxes are valid for one year, thus offering flexibility for their use.
What should I do if the received box is damaged or contains an error?
If your LES SOURCES DE CHEVERNY gift box is damaged or contains an error, please provide us with a photo of the box. We will process your request promptly according to the conditions of LES SOURCES DE CHEVERNY.
Can I get a refund for a gift box if I change my mind after purchase?
The gift boxes from Les Sources de Cheverny are non-refundable after purchase. They are valid for one year from the date of purchase, offering flexibility to plan a stay, a meal, or a half-day of relaxation according to the availability of the establishment Les Sources de Cheverny.
What happens if the recipient couldn't use the gift box before its expiration date?
If the beneficiary was unable to use their gift box before the expiration date, it can no longer be used. LES SOURCES DE CHEVERNY gift boxes are valid for one year, providing flexibility to fully enjoy the chosen experience.
Is a voucher issued if the gift box is not used?
In case of non-use of the gift box, it is valid for one year from the date of purchase, without the possibility of a refund. The beneficiary can book their dates directly with the team at Les Sources de Cheverny.
How can I redeem the cashback?
To use your gift box, simply book directly with the team at LES SOURCES DE CHEVERNY, who will guide you through the process. Your box is valid for one year from the date of purchase, giving you plenty of time to plan your wellness and gastronomic getaway at our establishment LES SOURCES DE CHEVERNY.
What is the processing time for a refund after I make a request?
The refund deadlines for a LES SOURCES DE CHEVERNY gift box depend on the purchase conditions. The boxes are valid for one year from the date of purchase, allowing the recipient to fully enjoy the experience offered at our establishment LES SOURCES DE CHEVERNY.
I purchased a gift box/voucher, but I would like to cancel the purchase. Is this possible?
The gift boxes from Les Sources de Cheverny are neither exchangeable nor refundable. The terms of use are specified at the time of purchase. You can offer an unforgettable moment with our gift boxes valid for one year, available in digital version or in an elegant case, to celebrate life's precious moments at LES SOURCES DE CHEVERNY.
Are there any dates excluded for gift boxes?
Yes, certain dates may be excluded for the LES SOURCES DE CHEVERNY gift boxes. We invite you to check the available dates during your reservation with our establishment LES SOURCES DE CHEVERNY.
Is booking with a gift box subject to availability?
To book with a gift box at LES SOURCES DE CHEVERNY, it is necessary to check the availability of the establishment. The boxes are valid for one year, and it is advisable to book quickly to enjoy your experience at LES SOURCES DE CHEVERNY.
I've lost my password to log into my account, what can I do?
To reset your password and access your account, click on the 'Forgot Password' link on the login page. An email will be sent to you to create a new password. You will then be able to fully enjoy the services of our establishment LES SOURCES DE CHEVERNY.
Do I need the gift box number to make a reservation with a gift box?
To book with your gift box, you will need the number indicated on it. This number is required to validate your reservation at LES SOURCES DE CHEVERNY.
Can I use my gift box on the weekend?
The use of your gift box on the weekend is possible depending on the establishment's availability. Our gift boxes are valid for one year and allow you to enjoy moments of relaxation and gastronomy at our hotel LES SOURCES DE CHEVERNY.
Can I use my gift box on holidays?
The use of your gift box at LES SOURCES DE CHEVERNY is possible on public holidays, subject to the establishment's availability. To fully enjoy your experience, we recommend booking in advance. LES SOURCES DE CHEVERNY.
Can I freely choose my dates with a gift box?
The reservation dates with a gift box from Les Sources de Cheverny depend on the availability of the establishment. The beneficiary can book their dates directly with the team at Les Sources de Cheverny.
Can I book online with my gift voucher?
Booking with a gift box is done directly with the LES SOURCES DE CHEVERNY establishment. The beneficiary can choose their stay, meal, or treatment dates according to availability and the conditions specified at the time of purchase, at our LES SOURCES DE CHEVERNY establishment.
Can I make a reservation by phone with my gift box?
Booking with a gift box is done directly with the establishment LES SOURCES DE CHEVERNY, which will offer you available dates according to the conditions of your gift box.
Can I make a reservation by email with my gift box?
Booking with a gift box is done directly with the establishment. LES SOURCES DE CHEVERNY.
Is it possible to modify my gift box to a gift box of equal or lesser value?
You can exchange your gift box for a box of equal or lesser value, according to the conditions of LES SOURCES DE CHEVERNY establishment.
Does my gift box cover the entire service?
Your gift box covers the service mentioned on your exchange voucher at Les Sources de Cheverny. Any additional charges or options, such as extra spa treatments at Spa Caudalie or specific dishes at the restaurant L'Auberge, are at your expense. The boxes are valid for one year and you can book your dates directly with the team at Les Sources de Cheverny.
Is my gift box personalized?
Your gift box is personalized with the name of the beneficiary indicated at the time of purchase. It is valid for one year and can be used to book an experience at our establishment LES SOURCES DE CHEVERNY.
Can my gift box be used all at once?
Your gift box for Les Sources de Cheverny is usable in one go. You can fully enjoy the chosen experience, whether it's a stay, a meal, or a half-day of relaxation, during a single visit to our establishment LES SOURCES DE CHEVERNY.
Is my gift box valid in multiple establishments of a group?
Your gift box is valid only for the services offered by the establishment LES SOURCES DE CHEVERNY.
Is my gift box valid in only one establishment?
Your gift box is valid only for an experience at LES SOURCES DE CHEVERNY, a 5-star hotel in the heart of the Châteaux de la Loire. You can thus enjoy our stay, spa or restaurant gift boxes in our establishment LES SOURCES DE CHEVERNY.
Is an upgrade possible with an additional fee using my gift box?
Upgrading your room is possible depending on availability and subject to an additional charge. Conditions should be checked at the time of booking at our establishment LES SOURCES DE CHEVERNY.
Can someone else use my gift box?
The gift box is personalized and can only be used by the designated beneficiary. You can book your dates directly with the team at Les Sources de Cheverny to fully enjoy your experience.
Can an additional payment be requested on-site when using the gift box?
An additional payment may be required when using your gift box, depending on the services chosen. The terms are specified on your gift box or during the reservation at our establishment LES SOURCES DE CHEVERNY.
Is an ID required upon arrival when using a gift box?
Upon your arrival at LES SOURCES DE CHEVERNY, you may be asked to present an ID to validate your reservation made with a gift box.
Do you accept pets?
The presence of pets is subject to the conditions of our establishment LES SOURCES DE CHEVERNY.
How do I proceed with reserving my gift voucher?
To reserve your gift voucher, the lucky recipient can choose their dates directly with the team at LES SOURCES DE CHEVERNY. The gift boxes are valid for one year from the date of purchase, and reservations are made based on the availability of our establishment LES SOURCES DE CHEVERNY.
Do I need to create a customer account to purchase a gift box?
It is not necessary to create a customer account to purchase a gift box. You can place an order as a guest, and the recipient can book their dates directly with the team at Les Sources de Cheverny.
Is my gift card divisible? Can I use it multiple times?
Your gift check can be used in several installments, subject to availability and reservation conditions at Les Sources de Cheverny. You can thus enjoy your experience on several occasions, according to your wishes and schedule, at our establishment LES SOURCES DE CHEVERNY.
What are the check-in and check-out times?
The arrival and departure times are specified when booking your stay at Les Sources de Cheverny. You can view them directly with the establishment LES SOURCES DE CHEVERNY.
What services are included in a gift certificate?
The services included in a LES SOURCES DE CHEVERNY gift voucher vary depending on the type of box chosen. You can offer a culinary experience, a relaxing getaway, or a moment of relaxation at the Spa Caudalie, for a timeless interlude in the heart of Sologne, at our establishment LES SOURCES DE CHEVERNY.
What is the difference between a gift box and a free amount voucher?
A gift box from Les Sources de Cheverny offers a choice among predefined experiences such as an overnight stay, a meal, or a half-day of relaxation. However, a voucher with a free amount allows you to pay for a service up to the chosen amount, thus offering more flexibility to enjoy our services.
Are the terms of use clearly stated?
The terms of use for our gift boxes are clearly stated on our website. You can consult them before making your purchase to fully enjoy your experience at LES SOURCES DE CHEVERNY.
How do I use a gift box during booking?
To use your gift box at LES SOURCES DE CHEVERNY, simply book directly with the establishment by mentioning your unique code. The recipient can choose their stay, meal, or spa dates according to their preferences, within the one-year validity period. The gift boxes are valid for the experiences offered by LES SOURCES DE CHEVERNY.
Can the gift box be transferred to a third party?
The gift box can certainly be given to a third party. Simply indicate the recipient's name during the order or modify this information later via your customer account. The gift boxes from LES SOURCES DE CHEVERNY are valid for one year and can be booked directly with the establishment LES SOURCES DE CHEVERNY.
Can the validity of a gift box be extended or renewed?
The validity of a LES SOURCES DE CHEVERNY gift box is one year. It is not possible to extend or renew it, but you can offer a new box to extend the experience.
What should I do if I lose or do not receive the gift box?
In case of loss or non-receipt of your gift box, a duplicate or a digital box will be sent to you according to the conditions of LES SOURCES DE CHEVERNY.
What is the validity period of a gift box?
The gift boxes from Les Sources de Cheverny are valid for one year from the date of purchase, offering flexibility to plan a moment of relaxation and gastronomy in the heart of Sologne.
Are children allowed?
Children are welcome at LES SOURCES DE CHEVERNY, where they can enjoy the warm and friendly atmosphere of our establishment LES SOURCES DE CHEVERNY.
What happens if the recipient does not use the entire value of the gift card or exceeds it?
The unused balance of the gift box cannot be carried over or refunded. If the recipient wishes to benefit from additional services, an additional payment will be necessary according to the rates in effect at LES SOURCES DE CHEVERNY.
Is the spa access private?
Access to the spa at LES SOURCES DE CHEVERNY is part of the treatments offered in our gift sets, with dedicated therapists. You will enjoy an absolute relaxation experience at the Spa Caudalie, inspired by the surrounding nature, in our establishment LES SOURCES DE CHEVERNY.
What types of gift boxes do you offer?
We offer gift boxes for stays, gourmet meals, spa experiences, and flexible gift certificates. These boxes allow you to enjoy nature, gastronomy, and well-being in the heart of Sologne, at our establishment LES SOURCES DE CHEVERNY.